Transfer Conditions

For a problem-free transfer please read the information below!

Making a reservation means that you accept all terms and conditions of SunShuttles. Complaints and refund requests should be sent by email to SunShuttles within 14 days.

Airport Meets:
Pick Ups at the airport will be greeted by staff holding a SunShuttles sign with name on it.

To make sure that there are no problems at Pick Up times the contact telephone numbers validity is the responsibility of the customer. SunShuttles cannot be held responsible for any problems which may arise due to inncorrect telephone numbers.

Domestic flights require to check in 1,5 hour prior and international flights need to check in 2 hours prior to the flight.

Baggage Allowance:
Passengers are allowed one piece of baggage each. Extra baggage has to be notified when booking. SunShuttles reserves the right to decline or charge extra for surplus baggage requests. Bicycles or golf trollies which have not been notified on booking will be refused.

Wheelchair:If travelling in a Wheel Chair please inform us if it is collapsable or for further iformation send us an email.

Flight Delays:
If your plane is delayed on arrival then your driver will be notified with a new arrival time as long as we are notified of the delay.So please call us on +90 850 840 20 84

If your departure flight is delayed or cancelled please inform us by sending an email or call us on +90 850 840 20 84. An extra fee may be charged depending on the circumstances of the delay.

If your holiday is postponed or canceled:
If you holiday has been cancelled please read the cancellation conditions on SunShuttles. It is the responsibility of the customer to get a cancellation confirmation.

Please inform all time Schedule changes to SunShuttles `via email at least 48 hours prior to transfer date.

If your driver will be late for your pick up:
If there is a delay on our behalf due to weather or traffic conditions you will be notified immediately through the contact number you’ve provided, so please make sure it is correct.

Car insurance:
All SunShuttles vehicles are fully insured. All baggage during loading and unloading is the responsibility of the customer.

SunShuttles reserves the right to refuse service to intoxicated or abusive customers.

Tips for driver:
Tipping is left to the discretion of the customer.

Smoking in the car:
No smoking allowed in any of our vehicles.